The job "National Engagement Manager" is now Expired

National Engagement Manager

Location CBD & Inner Suburbs

Job type Full Time

Salary $ to $

Category HR & Recruitment > Consulting: HR

  • ASAP Start
  • Melbourne Location
  • World's leading integrated Talent Development and Career Transition organisation

The leader is responsible for ensuring the team provides high quality engagement and effective liaison with external clients and relevant internal stakeholders necessary in providing these services.

As part of the Customer Experience Team, the role includes workforce planning to manage the inbound and outbound calls and driving Clients engagement results.

The successful applicant is required to demonstrate a high level people management, logical thinking and problem solving to successfully deliver on service levels. A high degree of flexibility and initiative in order to deliver on activities and tasks are also required.

Client Details

As the world's leading integrated Talent Development and Career Transition organisation, Lee Hecht Harrison partners with organisations (our customers) to simplify complexity associated with transforming their leadership and workforce.



o Develop a high performing team, focused on the Customer and Client needs, problem solving and continuous improvement, delivering a point of difference in our customer and client experience
o Drive engagement results through ensuring consultants contact assigned candidates daily via telephone to discuss the service offering and schedule the first appointment.
o Manage engagement list and call backs to meet target turnaround times.
o Maintain data integrity of information in Orbit and follow up with relevant Customer or client as required
o Manage the coordination of the National Notification support as required by managing consultants' diary and booking Client appointments.
o Coach the team to help them understand the Lee Hecht Harrison service offering and provide detail to candidates ensuring we deliver an industry leading service
o Provide regular reporting for use in in APRs (Annual Partner Reviews) and as success measures for Lee Hecht Harrison.
o Build strong relationships and have open communication with Stakeholders to ensure consistency of process and practice across Lee Hecht Harrison and our client base
o Drive on-going identification and implementation of continuous improvement opportunities from a Customer, Client and Workplace perspective.


The successful applicant will need to demonstrate the following:


o Dedicated to providing a high level of candidate care
o Ability to deal with difficult candidate situations/conversations
o Independent thinker who can respond to a situation with all parties in mind
o Active and effective team contributor
o Logical approach to problem solving
o Demonstrated ability to take initiative
o Strong attention to detail
o Highly organised and efficient
o Performance driven mindset to achieve the highest standards


o Tertiary level qualification in human resources, psychology, career coaching or facilitation or a similar/related discipline
o Professional telephone techniques applied with Lee Hecht Harrison standards upheld at all times
o Demonstrated advanced PC skills with the ability to pick up internal systems quickly and effectively
o Demonstrated experience in coaching individuals
o Knowledge of Career Transition services or coaching is favourable

Job Offer

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Reference number AHRSGSS_148402721226805

Contact Details Margaret Harley