I am not able to go to work
You must contact your Adecco consultant immediately so that we can let our client know and if required arrange a replacement for you. The earlier we know, the easier it is for us to deal with. It is important to us to know if you are not at work. As your employer we have an obligation to make sure we know of your whereabouts when you are required to be at work. You should notify us a minimum of 30 minutes prior to your scheduled start time.
My visa, work permit or licence expires
We have a system to alert us when such things are close to expiry and your consultant will be notified. It is up to you to keep such documents valid and up to date. If these items are not valid or current we will be forced to remove you from the assignment. (Drivers license will depend on the role you are placed into).
My details or my situation changes
We care about you and want to know about anything that changes the information we have on file about you. It could be as simple a change of phone number or address, or you change your bank account for example. However, we also need to know if you have had any criminal charges laid against you or been or convicted of something that you have not previously disclosed to us , had a licence revoked, or your health or wellbeing changes. If there is any change to anything that may impact on your work or our ability to make contact with you please advise your consultant as soon as possible.
We also want to know if you have acquired some new skills or experience that may help us with employment opportunities for you in the future.
If in doubt about whether you should tell us something, just call us and your consultant will give you sound advice.
I can’t get my timesheet approved
Contact your consultant immediately. They will try to contact supervisor or assist you with alternative arrangements to have this signed by another authorised person. It is in our interests to make sure you get paid weekly, so we will do everything we can to make sure this happens.
I need to contact Adecco outside of business hours
We operate a 24/7 service. Call the office number you have been given and you will be redirected to the out of hours service. If there is answer phone, DO leave a message and someone will get back to you as soon as they can.
I have a question about my pay
Contact your consultant immediately and they will make it their priority to provide you with information and to resolve this for you.
I don’t want to continue with my assignment
We want you to be happy at work and will do everything we can to make sure you are well matched to your assignments. Once you have accepted an assignment, it is obviously good practice for you to complete it. If it’s not a perfect match, we’d appreciate your feedback so that we can better match you to the next available assignment.
However, if you are unhappy, or have chosen to move on, then we understand. All we ask is that you give us as much notice as you can and in accordance with your employment agreement and appreciate that we need to replace you so that we don’t let our client down.
I feel unsafe at work
We work with great clients and it is rare that this takes place.
Let us know immediately and we will call your supervisor and find a solution. Do not attempt to do anything that you feel threatens your safety or you feel puts you or others at risk in any way. There is NOTHING more important to us than your safety.
Things that you should tell us about include (but are not limited to)
Lack of training or experience to do the job required of you
A change to your duties that you have not been trained to do or have not got the required qualification or skills for
Insufficient protective clothing
A hazard or spill that concerns you
Machinery with insufficient guarding
Request for you to operate machinery or vehicles that you are not licensed to do so In the event that you have an incident or accident that caused you to be injured or that could have injured you under different circumstances you should:
Advise your onsite Supervisor and then contact your Adecco Consultant immediately and they will advise you of the next step.
Request a copy of the client & Adecco incident/accident report which you will need to complete as soon as practical on the day the incident occurs.
You need to provide a comprehensive account of what happened and the nature of possible injury sustained so that the situation can be fully investigated in order to remove or minimise any ongoing risk to you and any other employee.