connect with the specialists

Adecco’s Contact Centre Specialty Division offers you industry expertise to assist you reach your business goals.

We are experienced in recruiting for your industry and understand the strategic value of your contact centre operations. Your contact centre is the frontline of your customer service and is an important revenue generator and brand ambassador in a competitive market. It also provides you with a talent pool to grow your wider business.

Adecco Contact Centre can provide you with customer service operators; inbound and outbound customer retention operators; sales and lead generation operators; help desk and multilingual operators, workforce management and planners; team leaders; centre and project managers; trainers and facilitators.

on time, every time - efficient delivery
We appreciate the demands of your operations environment. Contact centres are fast paced, target driven enterprises and Adecco Contact Centre responds with the efficiency you need to deliver candidates with the skills, experience and commitment you require. tailored solutions
Adecco Contact Centre understands the unique challenges of your industry and our specialists will take the time to understand your market position and identify the particular needs of your business. Partner with us to create a solution that supports your success and choose from our range of services to suit temporary, permanent and contractor needs, including:

• Candidate Attraction Strategies
• On-site Management
• Customised Volume Recruitment
• Talent Management and Retention Programs
• Benchmarking Tools
• Comprehensive Assessment and Evaluation (including our exclusive Psychometric Testing products)

assessment methodology
Our extensive experience in contact centre assessment centres allows us to deliver the best candidates available. Adecco Contact Centre specialists will design a tailored assessment program to suit your requirements. Using our proven methodology we can assess candidates against a competency matrix using group activities, role plays and behavioural interviews.

supporting research and innovation
Adecco Contact Centre, are the exclusive sponsor of the ACCS (Australian Contact Centre Survey) 2010, prepared by Vivaz Research. As an industry leader, Adecco Contact Centre considers this sponsorship a valuable opportunity to lead the way in best practice and support the most definitive and respected benchmarking source within Australia’s contact centre sector.

lasting results - improved retention
Adecco Contact Centre delivers high retention rates for our clients and our specialists can improve the stability of your workforce with reliable, quality candidates. We maintain a dedicated candidate care program, which includes satisfaction surveys to support successful integration into your business as well as ensure seamless temporary to permanent conversions.

local knowledge, national network, global reach
Our extensive contact centre database and strong industry networks enable us to source premium contact centre talent anywhere in Australia. Our global networks also enable us to reach out to alternative markets and establish global best practice, bringing first class processes to your business.

contact Adecco
Do you need to find quality contact centre staff? Contact your local Adecco branch and connect with a contact centre recruitment specialist who will help you find workers today.