Specialty recruiters, Adecco Contact Centre, are now the exclusive sponsor of the ACCS (Australian Contact Centre Survey) prepared by Vivaz Research.
“As an industry leader, Adecco Contact Centre considers this sponsorship a valuable opportunity to lead the way in best practice and support the most definitive and respected benchmarking source within Australia’s contact centre sector,” said Bronwen Fitzroy- Ezzy, Director of Sales, Adecco Group.
Adecco Contact Centre is a specialty division of the Adecco Group, offering temporary, permanent and contractor recruitment services.
Partnering with Vivaz Research, Adecco Contact Centre will support the release of the ACCS Annual Report 2010, which is based on data measuring contact centre performance. The report provides a breakdown of the best practice standards within Australia and is a widely used resource within the industry for strategic and operational planning.
This year Adecco Contact Centre will assist the report launch through ACCS Industry Trends 2010 Workshops in the following locations:
Brisbane 22 June Christies Conference Centre 8.30am –12.30pm
Melbourne 24 June Karstens at CQ 8.30am – 12.30pm
Sydney 1 July NSW Trade and Investment Centre 8.30am – 12.30pm
Adecco Contact Centre’s sponsorship also endorses the ACCS Quarterly Snapshot, which includes a balance scorecard of a centre benchmarked against its peers and the industry as a whole.
Vivaz Managing Director, Eloise Campbell, said the ACCS Quarterly Snapshot is designed for time poor managers who need to know how they rate against their competitors and evaluate their improvement.
“It is a complimentary service for centre managers, thanks to Adecco Contact Centre’s sponsorship,” Campbell said.
Adecco’s national network has serviced the Australian contact centre industry for over 15 years and offers branches in every capital city.
“We are committed to the evolution of this market and value the opportunity to support innovation and research to improve processes and ultimately the industry’s success,” Fitzroy-Ezzy said.
To attend the workshops please register at www.vivaz.com.au
For more information contact:
Sandra Grljusich
Projects and Volume Manager
Adecco Group
T: 03 9954 2100