contact centre recruitment and retention: are you ready?
Sandra Grljusich, Adecco Contact Centre Projects and Volume Manager - June 2010
As the market gains momentum it is important that we not only look how far we’ve come, but also, how far we have to go. The Australian Contact Centre Survey (produced by Vivaz Research) revealed that over 13% of contact centres predicted their largest challenge over the coming year will be recruitment and retention. The industry’s potential success in the next 12 months, therefore, will be largely attributed to how businesses manage their human resources...
This article also covers Contact Centre Staffing Trends, Recruitment Trends and Retention Trends. To read the feature in its entirety please email sandra.grljusich@adecco.com.au
a finance executives guide to HR:
strategies for partnering with human resources to leverage core capabilities
Article supplied by Jonathan Wren (Financial Recruitment Specialists)
There is an old joke about a new breed of dog. It’s a cross between a Pittbull and a
Collie - first it bites off your leg and then it runs for help. HR and finance teams are typically seen to sit on opposite sides of the table - the ‘number crunchers’ and the ‘nice guys’. However, an evolved, successful business sees these functions operate in synergy.
This article also covers five key HR functions for finance executives. To read the feature in its entirety please contact Jonathan Wren.